Mark your calendar or Register Today!!

August 21, 2018


Tuesday

9:00 am – 4:00 pm

Black River Coliseum
301 S. 5th Street
Poplar Bluff, MO

A Full Day of Office Professional Training with lunch provided!!

THIS Training IS APPROVED for
MO DNR RE-CERTIFICATION HOURS AND IS
BLUE VOUCHER ELIGIBLE!!

Course #  1804529

DW: 3.5 Hrs

DS: 3.5Hrs

WW: 3.5 Hrs

CAFO: 0.0 Hrs

Scroll down for the online registration form.

9:00 am – 10:00 am                How to Deal with Difficult People

  • Determining what your triggers are and why you respond the way you do.
  • Techniques for diffusing difficult people and situations.
  • What to do and say to de-escalate difficult customers and
    situations.

10:00 am – 10:15 am BREAK

10:15 am – 11:00 am Excellent Customer Service

  • Making a good impression – face-to-face and over the
    telephone.
  • Words and actions to use to make a positive impression.

11:00 am – 11:30 am Healthy Lifestyles Presentation
Jeanie Cunningham, Mike Keith Insurance

11:30 am – 12:30 pm LUNCH

12:30 pm –  1:30 pm Excellent Customer Service (cont.)

  • How you say it is as important as What you say!
  • How to have a positive experience with every customer encounter.

   1:30 pm – 1:45 pm BREAK

   1:45 pm – 2:45 pm Water and Sewer Rates, Fees, and Charges –  What is Legal and What is NOT

   2:45 pm – 3:00 pm BREAK

   3:00 pm – 4:00 pm Legal Q & A Session
Scott Robbins, KKRY Law, LC

 

Need a room in Poplar Bluff?

2781 North Westwood
Poplar Bluff, Missouri
(573) 776-1200
$99.00 per night, single or double

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Bootheel Expo Office Professional Registration

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