MRWA Training & Seminar Opportunities
MRWA membership has its benefits … In addition to discounts on registration fees and other services, MRWA members get first seating at all fee based MRWA events. If space is limited, non-members will be placed on a standby list and will be allowed to register one week in advance if seating capacity allows.
Let us Show You with the Show-Me-State
Training Near You!!!
Need to know your hours for re-certification? Click the banner below to go to MoDNR’s Operator Certification Page!!
Online Training Opportunities
SunCoast Learning Systems offers many on-line courses that are longer, more in-depth, worth more hours, and many are voucher eligible.
july
Event Details
10-Day Drinking Water Certification Course – Columbia, MO June 6, 7, 13, 14, 27, 28, and July 11, 12, 17,
more
Event Details
10-Day Drinking Water Certification Course – Columbia, MO
June 6, 7, 13, 14, 27, 28, and July 11, 12, 17, 19, 2018
(Special exam is tentatively scheduled for July 20, 2018 at the same location)
8:30 a.m. to 4:00 p.m.
Joe Paul Crane Water Distribution Center
1510 East Business Loop 70
Columbia, MO 65205
Course Description:
This training will prepare attendees for the Drinking water certification exam for all levels of certification including distribution and treatment.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Water Treatment: 63.5
Water Distribution: 60.5
Wastewater: 22.5
CAFO: 9.5
Course number: 1802473
Instructor:
Liz Grove, Management Circuit Rider, MRWA
Who Should Attend?
- Persons wishing to study for a drinking water certification exam or needing certification renewal hours.
Fee Information:
$675 for MRWA non-members, $525 for MRWA members.
BLUE Drinking Water Voucher Approved!
HURRY! Registration is limited!
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
For More information Contact us at 573-657-5533 or 1-800-232-MRWA.
Time
June 6 (Wednesday) 8:30 am - July 19 (Thursday) 4:00 pm CDT
Location
Columbia- Joe Paul Crane Water Distribution Center
1510 East Business Loop 70, Columbia, MO 65205
Ticket Section Title
Price $0.00 – $675.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
10jul8:30 am- 4:30 pmWater Regulations Update- Purdy, MOFREE! One-Day Course
Event Details
Water Regulations Update - Purdy, MO One-Day Course This Course is FREE! July 10, 2018 8:30 a.m. to 4:30 p.m. Purdy Community Center 402 Hwy C Purdy, MO
more
Event Details
Water Regulations Update – Purdy, MO
One-Day Course
This Course is FREE!
July 10, 2018
8:30 a.m. to 4:30 p.m.
Purdy Community Center
402 Hwy C
Purdy, MO 65734
Course Description:
This one day course will cover construction permits, Stage 2 Disinfection Byproducts Rule, Radionuclide Requirements, Lead & Copper Rule, Capacity Development, Online Reporting Forms, Public Notification, Revised Total Coliform Rule, & Ground Water Rule.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1805106
Drinking Water Treatment: 6.5
Drinking Water Distribution: 6.5
Wastewater: 0.0
Instructor:
Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Tuesday) 8:30 am - 4:30 pm
Location
Purdy Community Center
402 Hwy C, Purdy, MO 65734
Ticket Section Title
Price: $0.00
All Fields are required.
GOT IT! -- We will get back to you as soon as we can.
11jul8:30 am- 4:30 pmDistribution System Components & Concepts- Willard, MOFREE! One-Day Course
Event Details
Distribution System Components & Concepts - Willard, MO One-Day Course This Course is FREE! July 11, 2018 8:30 a.m. to 4:30 p.m. Conco Quarries Office Training Room 902 South
more
Event Details
Distribution System Components & Concepts – Willard, MO
One-Day Course
This Course is FREE!
July 11, 2018
8:30 a.m. to 4:30 p.m.
Conco Quarries Office Training Room
902 South Quarry Rd.
Willard, MO 65781
Course Description:
This one day course will address details about centrifugal pumps, fire hydrants, water loss positive replacement pumps, cross connections, meters, valves, storage tanks, distribution mains, repair procedures, and other distribution components.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1805094
Drinking Water Treatment: 3.5
Drinking Water Distribution: 6.5
Wastewater: 3.0
Instructor:
Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Wednesday) 8:30 am - 4:30 pm
Location
Willard- Conco Quarries Office Training Room
902 South Quarry Rd, Willard, MO 65781
Ticket Section Title
Price: $0.00
All Fields are required.
GOT IT! -- We will get back to you as soon as we can.
12jul8:30 am- 4:30 pmWater Regulations Update- Carl Junction, MOFREE! One-Day Course
Event Details
Water Regulations Update - Carl Junction, MO One-Day Course This Course is FREE! July 12, 2018 8:30 a.m. to 4:30 p.m. Carl Junction Community Center 303 Main St
more
Event Details
Water Regulations Update – Carl Junction, MO
One-Day Course
This Course is FREE!
July 12, 2018
8:30 a.m. to 4:30 p.m.
Carl Junction Community Center
303 Main St
Carl Junction, MO 64834
Course Description:
This one day course will cover construction permits, Stage 2 Disinfection Byproducts Rule, Radionuclide Requirements, Lead & Copper Rule, Capacity Development, Online Reporting Forms, Public Notification, Revised Total Coliform Rule, & Ground Water Rule.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1805107
Drinking Water Treatment: 6.5
Drinking Water Distribution: 6.5
Wastewater: 0.0
Instructor:
Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Thursday) 8:30 am - 4:30 pm
Location
Carl Junction Community Center
303 North Main St, Carl Junction, MO 64834
Ticket Section Title
Price: $0.00
All Fields are required.
GOT IT! -- We will get back to you as soon as we can.
17jul8:30 am- 4:30 pmWater Regulations Update- Lathrop, MOFREE! One-Day Course
Event Details
Water Regulations Update - Lathrop, MO One-Day Course This Course is FREE! July 17, 2018 8:30 a.m. to 4:30 p.m. Lathrop Masonic Lodge 704 Oak Street Lathrop, MO
more
Event Details
Water Regulations Update – Lathrop, MO
One-Day Course
This Course is FREE!
July 17, 2018
8:30 a.m. to 4:30 p.m.
Lathrop Masonic Lodge
704 Oak Street
Lathrop, MO 64465
Course Description:
This one day course will cover construction permits, Stage 2 Disinfection Byproducts Rule, Radionuclide Requirements, Lead & Copper Rule, Capacity Development, Online Reporting Forms, Public Notification, Revised Total Coliform Rule, & Ground Water Rule.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1801108
Drinking Water Treatment: 6.5
Drinking Water Distribution: 6.5
Wastewater: 0.0
Instructor:
Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Tuesday) 8:30 am - 4:30 pm
Location
Lathrop Masonic Lodge
704 Oak Street, Lathrop, MO 64465
Ticket Section Title
Price: $0.00
All Fields are required.
GOT IT! -- We will get back to you as soon as we can.
18jul8:30 am- 4:30 pmDistribution System Components & Concepts- Gladstone, MOFREE! One-Day Course
Event Details
Distribution System Components & Concepts - Gladstone, MO One-Day Course This Course is FREE! July 18, 2018 8:30 a.m. to 4:30 p.m. Gladstone Community Center 6901 North Holmes
more
Event Details
Distribution System Components & Concepts – Gladstone, MO
One-Day Course
This Course is FREE!
July 18, 2018
8:30 a.m. to 4:30 p.m.
Gladstone Community Center
6901 North Holmes
Gladstone, MO 64116
Course Description:
This one day course will address details about centrifugal pumps, fire hydrants, water loss positive replacement pumps, cross connections, meters, valves, storage tanks, distribution mains, repair procedures, and other distribution components.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1801095
Drinking Water Treatment: 3.5
Drinking Water Distribution: 6.5
Wastewater: 3.0
Instructor:
Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Wednesday) 8:30 am - 4:30 pm
Location
Gladstone Community Center
6901 North Holmes, Gladstone, MO 64116
Ticket Section Title
Price: $0.00
All Fields are required.
GOT IT! -- We will get back to you as soon as we can.
19jul8:30 am- 4:30 pmWater Regulations Update- Chillicothe, MOFREE! One-Day Course
Event Details
Water Regulations Update - Chillicothe, MO One-Day Course This Course is FREE! July 19, 2018 8:30 a.m. to 4:30 p.m. CMU (Chillicothe Municipal Utilities) 920 Washington Street
more
Event Details
Water Regulations Update – Chillicothe, MO
One-Day Course
This Course is FREE!
July 19, 2018
8:30 a.m. to 4:30 p.m.
CMU
(Chillicothe Municipal Utilities)
920 Washington Street
Chillicothe, MO 64601
Course Description:
This one day course will cover construction permits, Stage 2 Disinfection Byproducts Rule, Radionuclide Requirements, Lead & Copper Rule, Capacity Development, Online Reporting Forms, Public Notification, Revised Total Coliform Rule, & Ground Water Rule.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1802109
Drinking Water Treatment: 6.5
Drinking Water Distribution: 6.5
Wastewater: 0.0
Instructor:
Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Thursday) 8:30 am - 4:30 pm
Location
Chilicothe Munipal Utilities
920 Washington St. Chilicothe, MO 64601
Ticket Section Title
Price: $0.00
All Fields are required.
GOT IT! -- We will get back to you as soon as we can.
24jul8:00 am- 3:00 pmFire Hyrant Flow Testing - Golden CityFREE! One-Day Course
Event Details
Fire Hydrant Flow Testing - Golden City Fire Hydrant Flow Testing One-Day Course This Course is FREE! July 24, 2018 8:00 am - 3:00 pm Golden City Community Center 7707 Depot
more
Event Details
Fire Hydrant Flow Testing – Golden City
Fire Hydrant Flow Testing One-Day Course
This Course is FREE!
July 24, 2018
8:00 am – 3:00 pm
Golden City Community Center
7707 Depot St
Golden City, MO
Course Description:
This training will cover how to conduct a hydrant flow test, and how to create a flushing program.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1805680
Drinking Water Treatment: 1.5
Drinking Water Distribution: 5.5
Wastewater: 0.0
Instructor:
Brad Rayburn, Circuit Rider #3, MRWA
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Tuesday) 8:00 am - 3:00 pm
Location
Golden City Community Center
7707 Depot St Golden City, MO 64748
Ticket Section Title
Price: $0.00
All Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Event Details
The Flow of Water - Gallatin, MO Premier Series Water Training One-Day Water Course July 24, 2018 8:30
more
Event Details
The Flow of Water – Gallatin, MO
Premier Series Water Training
One-Day Water Course
July 24, 2018
8:30 a.m. to 4:30 p.m.
Gallatin Dockery Park Community Center
Northeast Corner of Town
Gallatin, MO 64640
Course Description:
This class will provide an overview of the water and the wastewater industries, the hydrological cycle, man-made treatment processes, finished water storage, distribution and collection systems, and management of these utilities. It can help decision makers understand the complexity of water system operations.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1801017
Drinking Water Treatment: 4.5
Drinking Water Distribution: 4.5
Wastewater: 3.0
CAFO: 0.0
$ 225.00 Non-Member System Rate $ 125.00 Member System Rate
Water (BLUE) Voucher Eligible
Instructor: John Schwartz, USA Bluebook
John brings over 30 years of water and wastewater experience to the training room, including roles as a Circuit Rider, trainer and technical advisor for the California Rural Water Association. He is certified in Water Treatment and Distribution, and has a Utility Management Certification (UMC) for Water and Wastewater Management from NRWA’s Water University.
Moderator: Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision-Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Tuesday) 8:30 am - 4:30 pm CDT
Location
Gallatin Dockery Park Community Center
Gallatin, MO 64640
Ticket Section Title
Blue Voucher Eligible
Price $0.00 – $225.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Blue Voucher Eligible
Event Details
Office Professional's Training: Customer Service Rates & Fees - Mack's Creek Blue Voucher Eligible July 24, 2018 9:00 a.m. to 4:00 p.m. Camden County PWSD #1 Office 13067 Hwy 54 West Mack's Creek, MO 65786 COURSE INFORMATION A
more
Event Details
Office Professional’s Training: Customer Service Rates & Fees – Mack’s Creek
Blue Voucher Eligible
July 24, 2018
9:00 a.m. to 4:00 p.m.
Camden County PWSD #1 Office
13067 Hwy 54 West
Mack’s Creek, MO 65786
COURSE INFORMATION
A one-day seminar designed for training in customer service strategies, dealing with difficult people, rates, fees, and other charges for water/sewer service, and a time for open forum (see agenda)
AGENDA
9:00 A.M. T0 10:00 A.M. HOW TO DEAL WITH DIFFICULT PEOPLE
- Determining what your triggers are and why you respond the way you do.
- Techniques for diffusing difficult people and situations.
- What to do and say to de-escalate difficult customers and situations.
10:00 A.M. TO 10:15 A.M. BREAK
10:15 A.M. TO 11:00 A.M. EXCELLENT CUSTOMER SERVICE
- Making a good impression – face to face and over the telephone.
- Words and actions to use to make a positive impression.
11:00 A.M. TO 11:30 A.M. HEALTHY LIFESTYLES PRESENTATION
11:30 A.M. TO 12:30 P.M. LUNCH (INCLUDED WITH REGISTRATION! SPONSORED BY MIKE KEITH INSURANCE)
12:30 P.M. TO 1:30 P.M. EXCELLENT CUSTOMER SERVICE (CONT.)
- How you say it is as important as What you say!
- How to have a positive experience with every customer encounter.
1:30 P.M. TO 1:45 P.M. BREAK
1:45 P.M. TO 2:45 P.M. WATER AND SEWER RATES, FEES, CHARGES – WHAT IS LEGAL AND WHAT IS NOT
2:45 P.M. T0 3:00 P.M. BREAK
3:00 P.M. T0 4:00 P.M. BITS AND PIECES – OPEN Q&A SESSION
Hurry, seating is limited!!
Lunch sponsored by MRWA Affinity Partner
Fee Information:
$200 for MRWA non-members, $100 for MRWA members, $75 COPP Certified
THIS COURSE IS BLUE VOUCHER ELIGIBLE!!
Hours and Renewal Credits:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1805526
Drinking Water Treatment: 4.0
Drinking Water Distribution: 4.0
Wastewater: 4.0
This course is certified for 5.5 hours credit towards the Certified Office Professional Program (C.O.P.P.)
Time
(Tuesday) 9:00 am - 4:00 pm
Location
Camden County PWSD #1 Office
13067 W Hwy 54 Mack's Creek, MO 65786
Ticket Section Title
Price $0.00 – $200.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Event Details
Chemical Feed: Staying with the Flow - St. Joseph, MO Premier Series Water Training
more
Event Details
Chemical Feed: Staying with the Flow – St. Joseph, MO
Premier Series Water Training
One-Day Water Course
July 25, 2018
8:30 a.m. to 4:30 p.m.
Missouri American Water Treatment Plant
800 NE County Line Rd
St. Joseph, MO 64505
Course Description:
This class will provide an overview of chemical feed pumps, their applications, troubleshooting methods, and advantages/disadvantages of different types of pumps. Problem chemicals will be identified in terms of their affects upon pumps. Instruction will include calculating chemical doses, setting controls, and hands-on demonstration of pump operations. Participants are invited to bring a chemical pump for this demonstration portion of the class
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1801012
Drinking Water Treatment: 6.5
Drinking Water Distribution: 6.5
Wastewater: 6.5
CAFO: 0.0
$ 225.00 Non-Member System Rate $ 125.00 Member System Rate
Water (BLUE) Voucher Eligible
Instructor: John Schwartz, USA Bluebook
John brings over 30 years of water and wastewater experience to the training room, including roles as a Circuit Rider, trainer and technical advisor for the California Rural Water Association. He is certified in Water Treatment and Distribution, and has a Utility Management Certification (UMC) for Water and Wastewater Management from NRWA’s Water University.
Moderator: Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision-Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Wednesday) 8:30 am - 4:30 pm CST
Location
St. Joseph, Missouri American Water Treatment Plant
800 NE County Line Rd, St. Joseph, MO 64505
Ticket Section Title
Blue Voucher Eligible
Price $0.00 – $225.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Blue Voucher Eligible
Event Details
Water Distribution Tools and Practices - Platte City, MO Premier Series Water Training One-Day Water Course July 26,
more
Event Details
Water Distribution Tools and Practices – Platte City, MO
Premier Series Water Training
One-Day Water Course
July 26, 2018
8:30 a.m. to 4:30 p.m.
Platte City Civic Center
900 Fourth St
Platte City, MO 64079
Course Description:
This class will review typical components in a water distribution system: control valves, booster pumps, hydrants, meters, backflow devices, pipes, joints, and accessories. It will also cover proper methods for mainline flushing, chlorination and de-chlorination, do’s and don’t’s of finding lines, and various methods of leak detection. Participants are invited to bring distribution tools and components such as line or leak detectors to class for better understanding of equipment.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1801013
Drinking Water Treatment: 2.5
Drinking Water Distribution: 6.5
Wastewater: 2.5
CAFO: 0.0
$ 225.00 Non-Member System Rate $ 125.00 Member System Rate
Water (BLUE) Voucher Eligible
Instructor: John Schwartz, USA Bluebook
John brings over 30 years of water and wastewater experience to the training room, including roles as a Circuit Rider, trainer and technical advisor for the California Rural Water Association. He is certified in Water Treatment and Distribution, and has a Utility Management Certification (UMC) for Water and Wastewater Management from NRWA’s Water University.
Moderator: Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision-Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Thursday) 8:30 am - 4:30 pm CST
Location
Platte City Civic Center
900 Fourth St Platte City, MO 64079
Ticket Section Title
Blue Voucher Eligible
Price $0.00 – $225.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Blue Voucher Eligible
Event Details
Office Professional's Training: Customer Service Rates & Fees - Urich Blue Voucher Eligible July 26, 2018 9:00 a.m. to 4:00 p.m. Lumberyard Grill & Pub 201 S Main ST Urich, MO 64788 COURSE INFORMATION A one-day seminar designed
more
Event Details
Office Professional’s Training: Customer Service Rates & Fees – Urich
Blue Voucher Eligible
July 26, 2018
9:00 a.m. to 4:00 p.m.
Lumberyard Grill & Pub
201 S Main ST
Urich, MO 64788
COURSE INFORMATION
A one-day seminar designed for training in customer service strategies, dealing with difficult people, rates, fees, and other charges for water/sewer service, and a time for open forum (see agenda)
AGENDA
9:00 A.M. T0 10:00 A.M. HOW TO DEAL WITH DIFFICULT PEOPLE
- Determining what your triggers are and why you respond the way you do.
- Techniques for diffusing difficult people and situations.
- What to do and say to de-escalate difficult customers and situations.
10:00 A.M. TO 10:15 A.M. BREAK
10:15 A.M. TO 11:00 A.M. EXCELLENT CUSTOMER SERVICE
- Making a good impression – face to face and over the telephone.
- Words and actions to use to make a positive impression.
11:00 A.M. TO 11:30 A.M. HEALTHY LIFESTYLES PRESENTATION
11:30 A.M. TO 12:30 P.M. LUNCH (INCLUDED WITH REGISTRATION! SPONSORED BY MIKE KEITH INSURANCE)
12:30 P.M. TO 1:30 P.M. EXCELLENT CUSTOMER SERVICE (CONT.)
- How you say it is as important as What you say!
- How to have a positive experience with every customer encounter.
1:30 P.M. TO 1:45 P.M. BREAK
1:45 P.M. TO 2:45 P.M. WATER AND SEWER RATES, FEES, CHARGES – WHAT IS LEGAL AND WHAT IS NOT
2:45 P.M. T0 3:00 P.M. BREAK
3:00 P.M. T0 4:00 P.M. BITS AND PIECES – OPEN Q&A SESSION
Hurry, seating is limited!!
Lunch sponsored by MRWA Affinity Partner
Fee Information:
$200 for MRWA non-members, $100 for MRWA members, $75 COPP Certified
THIS COURSE IS BLUE VOUCHER ELIGIBLE!!
Hours and Renewal Credits:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1801527
Drinking Water Treatment: 4.0
Drinking Water Distribution: 4.0
Wastewater: 4.0
This course is certified for 5.5 hours credit towards the Certified Office Professional Program (C.O.P.P.)
Time
(Thursday) 9:00 am - 4:00 pm
Location
Lumber Yard Grill & Pub
201 North Main Street, Urich, Missouri 64788
Ticket Section Title
Price $0.00 – $200.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Event Details
Office Professional's Training: Customer Service Rates & Fees - Maysville Blue Voucher Eligible July 31, 2018 9:00 a.m. to 4:00 p.m. June Conley Community Center 701 East Main St Maysville,
more
Event Details
Office Professional’s Training: Customer Service Rates & Fees – Maysville
Blue Voucher Eligible
July 31, 2018
9:00 a.m. to 4:00 p.m.
June Conley Community Center
701 East Main St
Maysville, MO 64469
COURSE INFORMATION
A one-day seminar designed for training in customer service strategies, dealing with difficult people, rates, fees, and other charges for water/sewer service, and a time for open forum (see agenda)
AGENDA
9:00 A.M. T0 10:00 A.M. HOW TO DEAL WITH DIFFICULT PEOPLE
- Determining what your triggers are and why you respond the way you do.
- Techniques for diffusing difficult people and situations.
- What to do and say to de-escalate difficult customers and situations.
10:00 A.M. TO 10:15 A.M. BREAK
10:15 A.M. TO 11:00 A.M. EXCELLENT CUSTOMER SERVICE
- Making a good impression – face to face and over the telephone.
- Words and actions to use to make a positive impression.
11:00 A.M. TO 11:30 A.M. HEALTHY LIFESTYLES PRESENTATION
11:30 A.M. TO 12:30 P.M. LUNCH (INCLUDED WITH REGISTRATION! SPONSORED BY MIKE KEITH INSURANCE)
12:30 P.M. TO 1:30 P.M. EXCELLENT CUSTOMER SERVICE (CONT.)
- How you say it is as important as What you say!
- How to have a positive experience with every customer encounter.
1:30 P.M. TO 1:45 P.M. BREAK
1:45 P.M. TO 2:45 P.M. WATER AND SEWER RATES, FEES, CHARGES – WHAT IS LEGAL AND WHAT IS NOT
2:45 P.M. T0 3:00 P.M. BREAK
3:00 P.M. T0 4:00 P.M. BITS AND PIECES – OPEN Q&A SESSION
Hurry, seating is limited!!
Lunch sponsored by MRWA Affinity Partner
Fee Information:
$200 for MRWA non-members, $100 for MRWA members, $75 COPP Certified
THIS COURSE IS BLUE VOUCHER ELIGIBLE!!
Hours and Renewal Credits:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1801528
Drinking Water Treatment: 4.0
Drinking Water Distribution: 4.0
Wastewater: 4.0
This course is certified for 5.5 hours credit towards the Certified Office Professional Program (C.O.P.P.)
Time
(Tuesday) 9:00 am - 4:00 pm
Location
June Conley Building
701 East Main Street, Maysville, Missouri 64469
Ticket Section Title
Price $0.00 – $200.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
august
Event Details
The Flow of Water - Memphis, MO Premier Series Water Training One-Day Water Course August 14, 2018 8:30
more
Event Details
The Flow of Water – Memphis, MO
Premier Series Water Training
One-Day Water Course
August 14, 2018
8:30 a.m. to 4:30 p.m.
Memphis Fire Station
Corner of Washington & Madison
Memphis, MO 63555
Course Description:
This class will provide an overview of the water and the wastewater industries, the hydrological cycle, man-made treatment processes, finished water storage, distribution and collection systems, and management of these utilities. It can help decision makers understand the complexity of water system operations.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1802014
Drinking Water Treatment: 4.5
Drinking Water Distribution: 4.5
Wastewater: 3.0
CAFO: 0.0
$ 225.00 Non-Member System Rate $ 125.00 Member System Rate
Water (BLUE) Voucher Eligible
Instructor: John Schwartz, USA Bluebook
John brings over 30 years of water and wastewater experience to the training room, including roles as a Circuit Rider, trainer and technical advisor for the California Rural Water Association. He is certified in Water Treatment and Distribution, and has a Utility Management Certification (UMC) for Water and Wastewater Management from NRWA’s Water University.
Moderator: Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision-Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Tuesday) 8:30 am - 4:30 pm CDT
Location
Memphis Fire Department
104 N. Washington Memphis, MO 63555
Ticket Section Title
Blue Voucher Eligible
Price $0.00 – $225.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Blue Voucher Eligible
Event Details
Chemical Feed: Staying with the Flow - Shelbina, MO Premier Series Water Training
more
Event Details
Chemical Feed: Staying with the Flow – Shelbina, MO
Premier Series Water Training
One-Day Water Course
Aug 15, 2018
8:30 a.m. to 4:30 p.m.
Shelbina Community Room
536 Golf Course Dr
Shelbina, MO 63468
Course Description:
This class will provide an overview of chemical feed pumps, their applications, troubleshooting methods, and advantages/disadvantages of different types of pumps. Problem chemicals will be identified in terms of their affects upon pumps. Instruction will include calculating chemical doses, setting controls, and hands-on demonstration of pump operations. Participants are invited to bring a chemical pump for this demonstration portion of the class
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1802015
Drinking Water Treatment: 6.5
Drinking Water Distribution: 6.5
Wastewater: 6.5
CAFO: 0.0
$ 225.00 Non-Member System Rate $ 125.00 Member System Rate
Water (BLUE) Voucher Eligible
Instructor: John Schwartz, USA Bluebook
John brings over 30 years of water and wastewater experience to the training room, including roles as a Circuit Rider, trainer and technical advisor for the California Rural Water Association. He is certified in Water Treatment and Distribution, and has a Utility Management Certification (UMC) for Water and Wastewater Management from NRWA’s Water University.
Moderator: Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision-Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Wednesday) 8:30 am - 4:30 pm CST
Location
Shelbina Community Room
536 Golf Course Drive, Shelbina, MO 63468
Ticket Section Title
Blue Voucher Eligible
Price $0.00 – $225.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Blue Voucher Eligible
Event Details
Water Distribution Tools and Practices - Ashland, MO Premier Series Water Training One-Day Water Course Aug 16, 2018
more
Event Details
Water Distribution Tools and Practices – Ashland, MO
Premier Series Water Training
One-Day Water Course
Aug 16, 2018
8:30 a.m. to 4:30 p.m.
MRWA Office
901 Richardson Dr
Ashland, MO 65010
Course Description:
This class will review typical components in a water distribution system: control valves, booster pumps, hydrants, meters, backflow devices, pipes, joints, and accessories. It will also cover proper methods for mainline flushing, chlorination and de-chlorination, do’s and don’t’s of finding lines, and various methods of leak detection. Participants are invited to bring distribution tools and components such as line or leak detectors to class for better understanding of equipment.
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Course Number: 1802016
Drinking Water Treatment: 2.5
Drinking Water Distribution: 6.5
Wastewater: 2.5
CAFO: 0.0
$ 225.00 Non-Member System Rate $ 125.00 Member System Rate
Water (BLUE) Voucher Eligible
Instructor: John Schwartz, USA Bluebook
John brings over 30 years of water and wastewater experience to the training room, including roles as a Circuit Rider, trainer and technical advisor for the California Rural Water Association. He is certified in Water Treatment and Distribution, and has a Utility Management Certification (UMC) for Water and Wastewater Management from NRWA’s Water University.
Moderator: Tom Hyatt, MRWA Water Training Specialist
Who Should Attend?
- Operators
- Managers
- Clerks
- Board Members
- Decision-Makers
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
Time
(Thursday) 8:30 am - 4:30 pm CST
Location
MRWA Office
901 Richardson Drive, Ashland. Missouri 65010
Ticket Section Title
Blue Voucher Eligible
Price $0.00 – $225.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Blue Voucher Eligible
21aug - 22aug 217:00 amaug 2211th Annual Bootheel Expo - Blue Voucher Eligible - Poplar Bluff
Event Details
Go to our Bootheel Expo page for all the details by clicking here!!
Event Details
Go to our Bootheel Expo page for all the details by clicking here!!
Time
21 (Tuesday) 7:00 am - 22 (Wednesday) 12:00 pm
Location
Black River Coliseum
301 South 5th St, Poplar Bluff, MO 63901
Event Details
10-Day Drinking Water Treatment & Distribution Certification Course – Lamar, MO August 29, September 5, 6, 11, 12, 13, 25,
more
Event Details
10-Day Drinking Water Treatment & Distribution Certification Course – Lamar, MO
August 29, September 5, 6, 11, 12, 13, 25, 26, and October 2, 3, of 2018
(Special exam is tentatively scheduled for October 4, 2018 at the same location)
8:00 a.m. to 4:30 p.m.
Thiebaud Auditorium
103 East 11th St.
Lamar, MO 64759
Course Description:
This course is intended for operators planning to take their state drinking water treatment and/or distribution certification exams. This course will cover material for all exam levels. This course offers 6 months of equivalent water treatment experience and 6 months of equivalent distribution Experience (with high school diploma or GED.)
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Water Treatment: 62.5
Water Distribution: 60.0
Wastewater: 17.0
CAFO: 4.5
Course number: 1805707
Instructor:
Tom Hyatt, MRWA, Water Training Specialist
Who Should Attend?
- Persons wishing to study for a drinking water certification exam or needing certification renewal hours.
Fee Information:
$675 for MRWA non-members, $525 for MRWA members.
2018 BLUE Drinking Water Voucher Approved!
HURRY! Registration is limited!
Ask about our discounts available for Active Military & Veterans taking Certification Courses.
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
For More information Contact us at 573-657-5533 or 1-800-232-MRWA.
Time
August 29 (Wednesday) 8:00 am - October 3 (Wednesday) 4:30 pm CDT
Location
Lamar- Thiebaud Auditorium
103 East 11th Street Lamar, Missouri 64759
Ticket Section Title
Price $0.00 – $675.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
september
Event Details
10-Day Drinking Water Treatment & Distribution Certification Course – Lamar, MO August 29, September 5, 6, 11, 12, 13, 25,
more
Event Details
10-Day Drinking Water Treatment & Distribution Certification Course – Lamar, MO
August 29, September 5, 6, 11, 12, 13, 25, 26, and October 2, 3, of 2018
(Special exam is tentatively scheduled for October 4, 2018 at the same location)
8:00 a.m. to 4:30 p.m.
Thiebaud Auditorium
103 East 11th St.
Lamar, MO 64759
Course Description:
This course is intended for operators planning to take their state drinking water treatment and/or distribution certification exams. This course will cover material for all exam levels. This course offers 6 months of equivalent water treatment experience and 6 months of equivalent distribution Experience (with high school diploma or GED.)
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Water Treatment: 62.5
Water Distribution: 60.0
Wastewater: 17.0
CAFO: 4.5
Course number: 1805707
Instructor:
Tom Hyatt, MRWA, Water Training Specialist
Who Should Attend?
- Persons wishing to study for a drinking water certification exam or needing certification renewal hours.
Fee Information:
$675 for MRWA non-members, $525 for MRWA members.
2018 BLUE Drinking Water Voucher Approved!
HURRY! Registration is limited!
Ask about our discounts available for Active Military & Veterans taking Certification Courses.
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
For More information Contact us at 573-657-5533 or 1-800-232-MRWA.
Time
August 29 (Wednesday) 8:00 am - October 3 (Wednesday) 4:30 pm CDT
Location
Lamar- Thiebaud Auditorium
103 East 11th Street Lamar, Missouri 64759
Ticket Section Title
Price $0.00 – $675.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Event Details
Entry-Level Wastewater Certification Course - Miner, MO September 5, 6, 11, 12, 18, 19, 25, 26, October 2, 3, 9, 2018
more
Event Details
Entry-Level Wastewater Certification Course – Miner, MO
September 5, 6, 11, 12, 18, 19, 25, 26, October 2, 3, 9, 2018
October 9 is scheduled for review in morning and exam in afternoon
8:30 a.m. to 4:00 p.m.
Miner Convention Center
2610 E. Malone Ave
Miner, MO 63801
Course Description:
This 10-day certification will provide training for operators seeking to obtain WW-D or WW-C certification in Missouri.
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Water Treatment: 17.5
Water Distribution: 17.0
Wastewater: 63.0
CAFO: 14.0
Course number: 1804217
Instructor:
Larry Van Gilder, MRWA Contract Trainer
Who Should Attend?
- Water & Wastewater personnel seeking wastewater certification.
- Personnel seeking entry-level wastewater education
Fee Information:
$675 for MRWA non-members, $525 for MRWA members.
GREEN Wastewater Voucher Approved!
HURRY! Registration is limited!
Ask about our discounts available for Active Military & Veterans taking Certification Courses.
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
For More information Contact us at 573-657-5533 or 1-800-232-MRWA.
Time
September 5 (Wednesday) 8:30 am - October 9 (Tuesday) 4:00 pm CDT
Location
Miner Convention Center
2610 East Malone, Miner, MO 63801
Ticket Section Title
Price $0.00 – $675.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
october
Event Details
10-Day Drinking Water Treatment & Distribution Certification Course – Lamar, MO August 29, September 5, 6, 11, 12, 13, 25,
more
Event Details
10-Day Drinking Water Treatment & Distribution Certification Course – Lamar, MO
August 29, September 5, 6, 11, 12, 13, 25, 26, and October 2, 3, of 2018
(Special exam is tentatively scheduled for October 4, 2018 at the same location)
8:00 a.m. to 4:30 p.m.
Thiebaud Auditorium
103 East 11th St.
Lamar, MO 64759
Course Description:
This course is intended for operators planning to take their state drinking water treatment and/or distribution certification exams. This course will cover material for all exam levels. This course offers 6 months of equivalent water treatment experience and 6 months of equivalent distribution Experience (with high school diploma or GED.)
Operator Credit:
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Water Treatment: 62.5
Water Distribution: 60.0
Wastewater: 17.0
CAFO: 4.5
Course number: 1805707
Instructor:
Tom Hyatt, MRWA, Water Training Specialist
Who Should Attend?
- Persons wishing to study for a drinking water certification exam or needing certification renewal hours.
Fee Information:
$675 for MRWA non-members, $525 for MRWA members.
2018 BLUE Drinking Water Voucher Approved!
HURRY! Registration is limited!
Ask about our discounts available for Active Military & Veterans taking Certification Courses.
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
For More information Contact us at 573-657-5533 or 1-800-232-MRWA.
Time
August 29 (Wednesday) 8:00 am - October 3 (Wednesday) 4:30 pm CDT
Location
Lamar- Thiebaud Auditorium
103 East 11th Street Lamar, Missouri 64759
Ticket Section Title
Price $0.00 – $675.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
Event Details
Entry-Level Wastewater Certification Course - Miner, MO September 5, 6, 11, 12, 18, 19, 25, 26, October 2, 3, 9, 2018
more
Event Details
Entry-Level Wastewater Certification Course – Miner, MO
September 5, 6, 11, 12, 18, 19, 25, 26, October 2, 3, 9, 2018
October 9 is scheduled for review in morning and exam in afternoon
8:30 a.m. to 4:00 p.m.
Miner Convention Center
2610 E. Malone Ave
Miner, MO 63801
Course Description:
This 10-day certification will provide training for operators seeking to obtain WW-D or WW-C certification in Missouri.
This course has been approved for renewal credit hours through the Missouri Department of Natural Resources.
Water Treatment: 17.5
Water Distribution: 17.0
Wastewater: 63.0
CAFO: 14.0
Course number: 1804217
Instructor:
Larry Van Gilder, MRWA Contract Trainer
Who Should Attend?
- Water & Wastewater personnel seeking wastewater certification.
- Personnel seeking entry-level wastewater education
Fee Information:
$675 for MRWA non-members, $525 for MRWA members.
GREEN Wastewater Voucher Approved!
HURRY! Registration is limited!
Ask about our discounts available for Active Military & Veterans taking Certification Courses.
If you have any special needs, please let us know at least one week before the class and we will strive to meet them.
For More information Contact us at 573-657-5533 or 1-800-232-MRWA.
Time
September 5 (Wednesday) 8:30 am - October 9 (Tuesday) 4:00 pm CDT
Location
Miner Convention Center
2610 East Malone, Miner, MO 63801
Ticket Section Title
Price $0.00 – $675.00
Order NowAll Fields are required.
GOT IT! -- We will get back to you as soon as we can.
november
No Events
december
No Events
